How an $8B unicorn fostered a culture of data protection among key company stakeholders while experiencing a 338% growth .
Execution
PROBLEM
From the start, our client appealed to the home and commercial service industries as a disruptor to an industry traditionally underserved by software.
But like most startups experiencing rapid adoption, ServiceTitan found it necessary to match their growth with a brand promise of security and privacy. Without enterprise-grade security, ServiceTitan would put at risk the thousands of small business owners that find their platform mission-critical for their day-to-day success.
Our client knew that having a best-in-class security team would not be enough to achieve their goal, and set forward to create a culture of cybersecurity that included every department in the company, not just technology
SOLUTION
Our client chose VioletX to collaborate as they embarked to solidify trust in their brand, self-audit across teams and identify holes in their processes and procedures that could put their customer data at stake in 2019 and again in 2020.
The cybersecurity team, with full-support of our client's founders, created a cybersecurity culture to match the quality of the platform.
VioletX helped our client to bring together leaders across the company to self-audit through a simulated incident response exercise. VioletX provided departmental-specific recommendations and action items that ServiceTitan could immediately implement as an integrated team, all while improving cybersecurity.
What our clients say.
I’ve worked with VioletX across 2 companies now and they’ve provided thorough guidance, documentation and training that has allowed us improve our security policies and process. In healthcare, security is such an important component and VioletX helped us to get a deep, nuanced understanding so we could know where we’re at today and how to enhance our system as our business grows.
VioletX has been wonderful to work with. They are extremely responsive and professional. VioletX gives us the peace of mind that our data is safe.
An incident response plan is critical for any business to continue operations in the event of an emergency, especially in the case of a cybersecurity attack. Using realistic scenarios, VioletX's insights helped ServiceTitan staff to understand the nuances that result in a successful incident response. One that reduces downtime, maintains public trust, and follows regulatory compliance.
Working with VioletX is a great experience. They are responsive, collaborative and knowledgeable during all stages of our engagement. I am very grateful for their willingness to educate not only me but my entire company on the importance of cybersecurity. Ten out of ten would recommend to others!
VioletX does not try to force fit us into a rigid philosophy. When we found them, we had turned down many vendors. They were the first to say, "We are going to build something that fits you."
My leadership team told me that we were
passively shopping to be acquired. Things moved fast and I needed backup. VioletX professionalized our program in month.
Working with a Virtual CISO has given me the opportunity to take on cyber for my company. Vx fills in the blanks of information I don't know and I can take it from there.
I like to approve of every legal agreement that leaves our company. That said, hiring VioletX has been a huge weight off. I trust them to navigate customer closes for me.