Securing Success: How VioletX Empowered Warmly to Meet Zoom’s Cybersecurity Standards

Warmly launched in 2020 with great momentum, thanks to their passionate founding team and solid market fit. However, as they scaled, they quickly realized they needed to elevate an area they hadn’t anticipated—cybersecurity.

A pivotal moment in Warmly's journey was the opportunity to work with Zoom, a publicly traded company with robust security standards. Since Zoom’s platform would be a core component of Warmly’s technology, they needed to meet stringent cybersecurity requirements—not only to protect their users but also to ensure compatibility with Zoom’s ecosystem.

The Problem

To integrate with Zoom, Warmly was assessed on three critical aspects:

1. Governance
2. Cybersecurity Management
3. Technical Implementation of Cybersecurity

The challenge was to meet these standards swiftly, on a budget, and with a growing startup team. This is where VioletX came in.

The VioletX Solution

VioletX supported Warmly by providing a Virtual CISO (VCISO), who helped build and implement a comprehensive security program. This partnership allowed Warmly to align with Zoom’s cybersecurity expectations and ensured their product met enterprise-level privacy standards, including GDPR and CCPA compliance.

Specifically, VioletX helped with:

• Governance: Facilitated the creation of operational and cybersecurity policies and procedures, including organizational structure and risk management tools (such as insurance).
• Cybersecurity Management: Worked with Warmly to develop a robust security program that met Zoom’s data privacy requirements.
• Technical Implementation: Assisted with vulnerability assessments and penetration testing, and guided the development of a detailed security architecture to support Zoom’s technical evaluation.

Results

Warmly’s investment in cybersecurity and their partnership with VioletX to build an enterprise-grade security posture paid off. Not only did they meet Zoom’s security criteria, but they also gained the confidence to work with other major companies who value top-tier cybersecurity.

As a result, Warmly earned a prominent place in Zoom’s ecosystem and achieved recognition:

• In 2021, they received the Zoomtopia Award for the best use of the Zoom platform.
• They became a Top 3 most utilized app in Zoom’s marketplace.

According to Jason Lee, former Chief Information Security Officer at Zoom, "Our third-party risk management program allows Zoom to assess risks and make informed decisions on how we integrate partners into our environment. The process organizations like Warmly go through demonstrates their commitment to cybersecurity and helps maintain the integrity of the Zoom platform."

By meeting Zoom’s rigorous security standards with the help of VioletX, Warmly solidified its position as a trusted partner in the Zoom ecosystem. They proved their dedication to protecting users and ensuring a safe, secure environment for modern business.