Execution

PROBLEM

‍From the start, our client appealed to the home and commercial service industries as a disruptor to an industry traditionally underserved by software.But like most startups experiencing rapid adoption, ServiceTitan found it necessary to match their growth with a brand promise of security and privacy. Without enterprise-grade security, ServiceTitan would put at risk the thousands of small business owners that find their platform mission-critical for their day-to-day success.Our client knew that having a best-in-class security team would not be enough to achieve their goal, and set forward to create a culture of cybersecurity that included every department in the company, not just technology

SOLUTION

‍Our client chose VioletX to collaborate as they embarked to solidify trust in their brand, self-audit across teams and identify holes in their processes and procedures that could put their customer data at stake in 2019 and again in 2020.The cybersecurity team, with full-support of our client's founders, created a cybersecurity culture to match the quality of the platform.VioletX helped our client to bring together leaders across the company to self-audit through a simulated incident response exercise. VioletX provided departmental-specific recommendations and action items that ServiceTitan could immediately implement as an integrated team, all while improving cybersecurity.